for the last four years.

The results clearly show which insurance company is easiest to work FOR and WITH.

Report Card for 2002

Report Card for 2001

Report Card for 2000

Report Card for 1999

* Here’s my complaint:

I have been a customer of American Family for better than 10 years. They have my cars, my trucks, my houses, almost everything. I have no idea what our loss rations have been, that has never been shared with me. But I do know this. I work as an automotive consultant for State Farm, Farmers, Liberty Mutual and many, many others. I handle 25-30 cases a year and for the last 11 years. I have never seen other adjusters treat people like American Family's adjusters treat their customers. Even in a recent Arizona trade magazine, American Family’s customer service was questioned.

Someone broke into my truck and stole some stuff. The adjuster lady called me and within 2 minutes  I hung up on her. She asked me why my briefcase was left in my truck. She wanted to know if the drill was mine. She spoke to me like a child. She was rude, short and asked questions that only had one purpose and that was to limit their loss. I was treated like a suspect, not a customer. My best interests were never on her mind, she wanted nothing more than to reduce my claim, reduce their loss and ask me questions that had no bearing on this issue. If she thought she would make me feel stupid or was trying to make me feel responsible so she could cut my loss, she was mistaken.

And you know what? It really makes no difference if that is what she was trying to do, because THAT IS WHAT IT FELT LIKE, THAT"S WHAT IT SOUNDED LIKE TO ME.

I buy insurance from American Family because I know, like everyone knows, that we are going to make mistakes. I pay every month and when we have a loss, I want them to reimburse me for it. I’m not going to let adjuster run me through a ringer when we have a loss.

One last thing. When my daughter Alison backed into the Honda that was driven by a pregnant lady, American Family "MY INSURANCE COMPANY"  bent over backwards to be nice and gave them the world. Those folks told us how nice American Family treated them. So one would ask,  why treat non customers so well and treat your insured so poorly? The answer is clear, one will probably sue them and one won't.

That old adage is true. You will never know how good your insurance company is until you have a claim.

By the way, Farm Bureau is one of the best insurance companies when it comes to handling their Customers. They may not be high on the body shop list, but they are high on mine.