and Ranae were high school sweethearts at Tempe High School and married in 1974. Ranae
worked at a local bank and Mark was a policeman. In 1979, two important things happened,
their son Alan was born and Ranae and Mark quit their jobs and opened a gas station in an
area just outside the Tempe southwest borders. Then two daughters, Alison and Andi were
born a few years later.
Mark and Ranae worked the large 24 hour freeway gas station with repair bays until 1987 when the gasoline company tore the station down and created a convenience store without bays.
In October 1988, a state of the art six bay garage called Salem Boys Auto opened in Tempe in the back of a shopping center. That year was also the first year Mark began doing auto repair radio shows. For five years, they grew, by their own accounts, uncontrollably.
In 1994, they opened their own 20 bay repair shop. Not just any kind of repair shop, a repair shop that has won numerous awards for it's design, it's environmental strategy, it's beauty and functionality. Ranae and Mark own the building and the land, so they will be at 1025 West Warner for many, many years.
In 1996, Salem Boys was providing car repair service to three generations of many families. Complaints began to pour in, many with the same message.
"You're getting tooooo big."
"It's too hard to get an appointment."
"I'm going to have to find another garage because you are too busy. I've been your Customer for 15 years, but I can't wait two weeks to get my car in for repair."
So Salem Boys decided to close to new customers from the first of April to the first day of school, normally the middle of August. Today, we have staffed up for the rush and no longer close to new Customers.
Here's some interesting stats from Salem Boys.
Ranae have made it very clear about the focus of Salem Boys. They identify your symptoms,
find the single part that is causing your problem, then clean, adjust or replace that bad
part. Sometimes, but not many, one part will make another bad. Like a bad injector will
contaminate a spark plug, so sometimes, two things will need to be addressed.