Sales levels you may experience


 

Repair Shop Says

Customer Says

Examples

Most Important

You need this work or you are going to break down soon.

It will cost far less to fix this now than later.

Please prioritize your list. What work will fix the issue I brought the car in for?

What other needed work will cause me to break down, if I don’t do it.

Issues that can cause you to break down:

Tire with steel showing, bad hoses or belts,
any fluid leak, fuel leak, very loose suspension
parts, CV joints.

Issues that can wait:

Shocks, struts, small liquid leaks, AC work, fluid changes, filter changes,

Important

This maintenance is normally called for in your owners manual and is symptom driven.

Please focus on the items I brought the car in for.

Tell me what symptoms I recognize, you will fix with your suggested work.

Your power steering fluid is gray and dirty.
It should be red and clear.

Your brake fluid has 5% water,
it should be under 3%.

Your throttle blades are very dirty and your ISC counts are 28 and they should be 15-20.

Fluff

(Also called
a wallet flush)

Any work that has the words "flush" or "clean" with no related or obvious symptoms.

Please note each of these items on my repair order, along with the prices and then sign your name.

Decarbonize your engine, flush your engine, flush your injectors, all for no reason or to add chemicals to your engine, the transmission or fuel tank because it’s a "good idea."


Please e-mail any changes or corrections you have to mark@marksalem.com


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